How do I track my order ?
Order tracking on Glami5 is very simple. Just open the site, go to ‘Orders’ tab under the ‘My Account’ section and you will get the status of each item in your order. Our orders are fulfilled by third party delivery services.
Is there a minimum order value for delivery?
There is no minimum order value.
Do I need to pay any delivery charges?
For all the purchases below ₹500 there is a delivery charge of ₹50 or more applicable, A shipping charge of flat ₹50 will be applicable to all orders under ₹500.
How soon can I get my delivery once the order is confirmed?
The average delivery time is around 2 – 4 days. We dispatch the orders within 24hrs.
You will have an option to select your preferred delivery slot while placing the order.
Based on the Location estimate delivery date is given below.
|Location||Estimated Delivery Date|
|Local||3 business days|
|Regional||6 business days|
|Metro||6 business days|
|Rest of India||8 business days|
|North East||10 business days|
How does COD (Cash-On-Delivery) work? Is there an extra fee?
We offer COD to make your life easy. Simply place your order with us and pay for it when you receive your goods at your doorstep!
There is an extra fee of ₹50 for orders below ₹500 for COD option.
What happens if I am not at home when my delivery arrives?
If you are not at home when your delivery arrives, our courier will post a card through your door asking you to contact them to arrange re-delivery. Our couriers will continue to make at least 2 further attempts to deliver your order & if the courier is still unable to deliver your parcel it will be returned back to us and you will be refunded.
I have received my order but there is problem with it, what can I do?
Once the order is accepted by you & in-case of any further issues with the order for below mentioned reasons, please send us an e-mail at [email protected] or call us at +919739273186 within 3 days of receiving the order and our representative will get in touch and guide you with further procedure accordingly.
- Damaged/Expired product received.
- Pricing Issue.
- Other product related issues.
For quality control reasons we do not accept returns for any other cases except above. Returns cannot be processed if the product has been opened or tampered with. Thus we request you to maintain all original packaging in order to receive the refund.
Can I pickup my order instead of getting it delivered?
If you have any special preferences for pickup and delivery, kindly call our Customer Delights team on +91 74114 71505.
Can I edit my delivery address and timing after order confirmation?
Changing the same would not be possible. However, you can always call our Customer Delights team on +91 74114 71505 and we will be happy to help you.
What happens if a product I ordered goes out of stock?
In case a product you ordered goes out of stock, we will cancel your order and refund your money back to your preferred payment option.
How safe are my online transactions on Glami5?
This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
It is completely safe to pay on Glami5 using your credit card, debit card or through a bank transfer. We follow RBI guidelines for online payments and use Mastercard 3D Secure PIN and Verified by VISA PIN. Glami5’s payment partners are all PCI DSS compliant companies and they do not store any customer credit card or financial information on its servers. All transactions are processed through secure bank servers, which are PCI DSS – II compliant thereby providing the highest level of security while processing your online payments.
How can I pay for my Glami5 orders? what payment partners does Glami5 use?
We accept a wide range of payment options for your convenience:
- Cash of Delivery (COD)
- Credit Cards
- Debit Cards
- ATM Cum Debit Cards
- Net Banking
Currently, we partner with some of the top payment gateways as listed below:
- Payu Money
What should I do if my card isn't working or my payment is not going through?
In a rare situation that your payment is not going through, kindly check with your bank for balance details or any suspensions if made on your account, and try making the payment again. In case the issue persists, you can use other payment methods like Card or Cash on Delivery. For further queries, feel free to call our Customer Delights team on +91 74114 71505 or drop an email at [email protected]
What should I do if my payment was processed but the order was not confirmed?
Sometimes, due to technical issues at the payment gateway or at the bank’s end, your online payment does not reach us immediately. In such cases, your order will not be confirmed immediately. If the amount has been debited from your account, you may need to wait for up to 3 working days for the confirmation from the bank. If the order is not confirmed after 3 days then kindly call our Customer Delights team on +91 7411471505 and we will get it resolved for you.
Are taxes included in the order total?
We strive to make your shopping experience less taxing and more satisfactory. Value Added Tax (VAT) or Central Sales Tax (CST) is collected and deposited by Glami5 on behalf of the seller.
Do I get an invoice for my order?
You will receive an Invoice on the delivery of the products. You can also login to Your Account and view the invoice on your order in the My Orders section.
Are there any hidden charges I should know about?
No, the price listed on the product page is all you pay. No Octroi, no additional sales tax, and no other hidden charges. Our philosophy is simple – What you see is what you pay!
How can I cancel my order?
You can cancel your order in the ‘Orders’ tab under the ‘Profile’ section.
Are there any cancellation charges?
No. We don’t charge anything for cancelling an order.
How soon can I get my refund after cancelling?
The refund on canceled orders are processed within 3 working days of cancellation.
The refund on product return will be processed within 3 working days of the return receipt of product at our warehouse.
1. Post Paid Orders (Includes Cash) – All refunds post delivery will be adjusted via Glami5 Gift Coupon after the product has been picked up and returned to Glami5. The gift coupon credit amount can be redeemed while placing any further orders.
2. Credit Card, Debit Card, Net Banking Orders – If the refund amount is greater than Rs.100, then the amount will be refunded directly into your original form of payment mode. For refund amounts less than Rs.100, the refund will be credited via Glami5 Gift Coupon within 48 hours.
Please note that for orders placed using Credit Card, Debit Card & Netbanking, the refund once processed from Glami5 may take up to 7-14 working days to reflect on your Credit Card or Bank Account. There will be no cash refund in such cases.
All refunds will be subject to deduction of Delivery Charges or Offer Values as applicable. For inquiries on refunds – please send us an e-mail at [email protected] or call us at +91 74114 71505 and our representative will get in touch with you to provide the latest status.
There are so many companies providing corporate gifting options. Why should i choose you ?
Agreed. There are so many companies out there that provide corporate gifting options like branded USB sticks, pens, folders, notebooks, water bottles etc. But these gifts are often repeated at all events. How do you stand out and make your resellers, partners & customers feel more special? That is where our hampers come into the picture. We work together with you to create highly curated handpicked set of unique products. Our hamper boxes can be customized & the products in our hampers are natural, organic and chemical free and promote a sustainable lifestyle.
What are the typical contents of your hamper bags?
The best part about our hampers is that they are completely customizable.
- Organic Coffee
- Organic Tea’s
- Bath Essentials
- Fragrance Oils
What are the budgets like for the hampers?
- Not to repeat ourselves, but this too like all other things on our site, is completely customizable 🙂
- We can curate an organic hamper for you starting from ₹300 all the way up till ₹3000.
What would be the lead time for ordering these hampers?
Since the products you want will be made-to-order, we would like at least 7 working days to ensure there is no last minute stress in sourcing all the products from our sellers.
Ok I am convinced! How do I get in touch with you to design my very own curated hampers?
Do I calculate the cost of the hamper as the sum of the individual product prices shown on the site? Or is there a discount?
Depending on the number of hampers you are ordering, we can offer you varying degrees of discount. Obviously, the larger the order, great the discount we can offer.
How do I get the latest Glami5 promotions? Offers, Deals, Discounts ?
Once you sign up, you will be updated about all the offers, sales, and promotions via social media, or you can look them up here Offers & Deals page
Where do I enter my coupon code?
You can enter the coupon code in your cart just before making the payment.
Can i Advertise on your website?
Currently advertising is disabled, but we will introduce it in the future. Stay Tuned!